FAQ & Site Info
Terms of Service
Pink Lotus Exports is an online retailer of Indian home decor and handcrafted items.You will find a wide variety at affordable prices and excellent quality. We take pride in ensuring you as a valued client are satisfied with our products and as importantly our service.-----------------------------------------------
How do I place an order?
Please follow these simple steps to place an order online:
Simply visit our online store
Browse through the catalog and add items to your shopping cart.
Click on the "Checkout" button in the shopping cart
Confirm your selections, provide your address.
Click on the "Pay Now" PayPal logo button and complete the steps to make a payment via paypal.com!
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What are the accepted payment methods?
We Accept PayPal Only.PayPal is the most secure,reliable and preferred on-line payment method for most online buyers and sellers, and lets you send payments securely online using a credit card (Visa, MasterCard, Discover, and American Express) or bank account. When you send a payment using PayPal, the recipient won't ever see your credit card or bank account information.
Unfortunately, we are unable to accept other forms of payment that would require mailing. This includes checks, money orders & demand drafts.
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How do I sign up for PayPal?
To sign up, go to http://www.paypal.com and click the Sign Up Now button at the top of the page to go to the quick, one-page sign-up form.
Select your country from the drop down box and "Personal -For individuals who shop online" option from a choice of three options.
Once you've filled out and submitted the form, you are signed up for your PayPal account.
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Do you ship to my country?
We ship almost everywhere in the world! When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, then we are unable to ship to that location.
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What will I be charged for Packaging and Postage?
All items are shipped free worldwide.
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How long will it take for my delivery to arrive?
We ship as soon as funds have cleared. You will be notified by email when your item is shipped. Worldwide shipping can take upto 15-21 days to arrive. However, we can't accept responsibility in the case of delays caused by the Postal Service.
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Can I send things to another address?
We can only ship to the PayPal supplied address, please ensure this is correct before payment. We are not responsible for wrong or undeliverable address.
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Do you Provide Express shipping?
Express shipping with online tracking and delivery confirmation (delivery within 5-7 days) is available on request. Please contact us with the item number for quotes to your location.
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What is your returns policy?
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
You may return any unused goods in their original packaging within 14 days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition. We will refund the 70% cost of the product to you upon receipt of the returned items (30% of the product cost will be deducted as restocking fees) . We cannot refund postage & packaging costs.
Please contact us by email within 48 hours of delivery if your order is damaged or there are any discrepancies.
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How do I return an item?
Simply contact us by email and we will inform you of the return address. Buyer will be responsible for all the return shipping charges.
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Will the Delivery charge be refunded?
We regret that postage & packaging are direct costs and cannot be refunded in any circumstances.
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What happens after the items have been returned?
Once we have received and verified the returned item we will initiate the refund, replacement or exchange.
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Duties and Taxes
Import duties,Custom Duties,taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's Customs Office to determine what these additional costs will be prior to buying.Only actual item cost will be declared for customs.Declaring a false value for customs is illegal.
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Feedback
Your satisfaction is Guaranteed! We strive hard to maintain a positive and professional approach to conducting business with you. If you are happy with your purchase leave us a positive feedback.
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Contact
If you have any other questions you need help with, please contact us at any time using the "Ask seller a question" link in our shop. All queries will be answered within 24 hours.
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